This policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.
HE Municipal Engineering Services Limited Business Privacy Statement
The new data protection legislation, GDPR (General Data Protection Regulation), which came into force on the 25th May 2018, aims to protect the privacy of all EU citizens and prevent data breaches. It applies to all public or private organisations processing personal data.
HE Municipal Engineering Services Limited are whole-heartedly committed to adhering to the legislation. The following information describes what types of information we collect from you, how it is used by us, how we share it with others, how you can manage the information we hold and how you can contact us. Your data will be secure, and we will not share it with anyone else or sell your information to third parties.
The contents of this statement may change from time to time, so you may wish to check this page occasionally to ensure you are still happy to share your information with us. Where possible, we will also contact you directly to notify you of any changes.
The owners of this website, HE Municipal Engineering Services Limited, take a proactive approach to user privacy, and ensure the necessary steps are taken to protect the privacy of their site’s users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.
What are cookies?
Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the users with a tailored experience within this website.
We use anonymous session cookies (short-term cookies that disappear when you close your browser) to help you navigate the website and make the most of the features.
Should you wish to deny the use and saving of cookies from this website onto your computer’s hard drive, you should take the necessary steps within your web browser’s security settings to block all cookies from this website and its external serving vendors.
What information do we collect?
HE Municipal Engineering Services Limited collect information about you and your vehicle when you use our website applications or when you make a request. We only collect information which is necessary, relevant and adequate for the purpose you are providing it for.
The information we collect includes some or all the following:
1. Name (including title);
3. Phone number;
4. Email address;
5. Vehicle information (registration plate, make, model, last inspection dates and future service inspections due);
6. The date and time you used our services;
7. The pages you visited on our website and how long you visited us for;
8. Details of any transactions between you and us;
9. Where you engage with us in a business context, we may collect your job title, company contact details (including email addresses), fleet size and company details;
10. Any information within correspondence you send to us.
How do we use this information?
HE Municipal Engineering Services Limited will only process information that is necessary for the purpose for which it has been collected. You will always have the option not to receive marketing communications from us (and you can withdraw your consent or object at any time). We will never send you unsolicited ‘junk’ email or communications or share your personal information with anyone else who might.
There are various ways in which we may use or process your personal information. We list these below:
Where you have provided your consent, we may use and process your information to send you details of promotional services and offers, and reminders of when services are due to be carried out.
HE Municipal Engineering Services Limited may use and process your personal information where this is necessary to perform a contract with you and to fulfil and complete your orders, purchases and other transactions entered into with us. This may include carrying out background checks on your business and viewing banking transaction history, so we can establish your financial standing with regards to some of the contracts that are offered (where applicable), before any such contracts can be fulfilled.
HE Municipal Engineering Services Limited may process your personal information in order to comply with legal requirements relating to operator’s licensing and/or accounts/transaction purposes, and to provide information to government services, if applicable, to prevent fraud.
How do we share this information?
HE Municipal Engineering Services Limited do not sell your information to third parties or share any of your information. The information we hold will be solely that of HE Municipal Engineering Services Limited for providing our services to you.
How long do we keep your information for?
We will not hold your personal information in an identifiable format for any longer than is necessary. If you are a customer or otherwise have a relationship with us, we will hold personal information about you for a longer period than if we have obtained your details in connection with a prospective relationship.
If we have a relationship with you (e.g. you are a customer that regularly uses our services), we hold your personal information for 6 years from the date our relationship ends. We hold your personal information for this period to establish, bring or defend legal claims. Our relationship may end for several reasons, e.g. you have made us aware you/your company no longer own or drive a vehicle or hire vehicles and/or no longer wish to use our services.
Where we have obtained your personal information following a request for information, quotation or any other information on any of our products or services, we hold your personal information for 1 year and 6 months from the date we collect that information, unless during that period we form a relationship with you, e.g. you apply for a credit account and wish to use our services in the future. We will continue to process your data in line with your initial enquiry for 6 months to allow us an opportunity to form a relationship with you. After this, your data will remain dormant for 1 year before being removed, unless a relationship is formed within this time.
The only exceptions to the periods mentioned above are where:
• The law requires us to hold your personal information for a longer period, or delete it sooner;
• Where you have raised a complaint or concern regarding a product or service offered by us, in which case we will retain your information for a period of 6 years following the date of that complaint or query; or
• you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law.
How can you manage the information we hold about you?
You have the right as an individual to access the personal information we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given us and ask us to erase information we hold about you. You can also object to us using your personal information (where we rely on our business interests to process and use your personal information).
You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received any request.
You have the right to:
1. Ask for a copy of the information that we hold about you;
2. Correct and update your information;
3. Withdraw your consent (where we rely on it). Please see: ‘How do we use this information?’.
Object to our use of your information (where we rely on our legitimate interests to use your personal information), provided we do not have any continuing lawful reason to continue to use and process the information. When we do rely on our legitimate interests to use your personal information for direct marketing, we will always comply with your right to object;
4. Erase your information (or restrict the use of it), provided we do not have any continuing lawful reason to continue to use and process that information;
5. Transfer your information in a structured data file (in a commonly used and machine-readable format), where we rely on your consent to use and process your personal information or need to process it in connection with your contract.
In the case of a subject access request or a request for information, please be aware that if your request is unfounded or excessive, we may still charge a fee or refuse to act on the request. Please also be aware that when we remove your data from our system, either after the periods of time mentioned previously in this document or at your own request, your data is permanently removed from our system and may affect any future subject access requests that you make.
You can exercise the above rights and/or manage your information by contacting us using the details below:
Post: Mile End Green, Dartford, DA2 8EB and write (for the attention of John Sherwen, the Managing Director).